Archive for the 'crm' Category

Rule 3 & 4

If your methodology/practice/bureaucracy/approach/whatsoever does not allow your people to manage what is unpredictable you are going to get lost, the bigger is the project higher will be the complexity to get out of the maze. The assumption methodology is the solution to manage everything properly is fundamentally wrong, nothing have been ever managed properly in human history, nothing is bullet proof, and in every flowchart you need a line turning all the way back home to where you started… 

accountabilityAnd… don’t miss accountability, one problem, one owner, one; only one, no matter what. Two owners = big trouble!

Browsers compatibility

browsersIf your own application is not compatible with anything else than IE6 why should others be?

Yet, there’s some frustration trying to book a ticket from airfrance.fr with Firefox 2, get errors apparently unrelated to the browser, then try with IE6 and see it works.

Something is not working out there.

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Process improvement